Triage and Assessment Officer

• Parramatta with WFH arrangements
• $55.73 ph + super + salary packaging (increase your take home pay!)
• 35 hours per week until January 2027!

abrs is currently partnering with a NSW Government department to recruit an experienced Triage and Assessment Officer for a casual engagement, 35 hours per week based in Parramatta. This role would suit candidates with skills in crisis response, communication and intake within child protection, aged care, disability or domestic violence.

What’s on offer:

• $55.73 + super + salary packaging
• full-time engagement
• 35-hour work week
• Hybrid working arrangement – WFH 5 days per fortnight
• Parramatta office location
• Strong supportive leadership and professional supervision
• Structured onboarding and clear practice frameworks
• Laptop and phone provided

About the role:

• Conduct triage and assessment of reports relating to abuse, neglect and exploitation of vulnerable adults.
• Assess risk and coordinate appropriate referrals, supports and early intervention responses.
• Liaise with service providers, families and multidisciplinary stakeholders to support client safety and wellbeing.
• Maintain accurate case documentation, records and assessment reports in line with policy and legislation.
• Respond to complex and emotionally sensitive matters using a person-centred and trauma informed approach

Requirements:

• Relevant tertiary qualifications and/or experience in a related field.
• Experience assessing complex and sensitive matters involving vulnerable people.
• Strong risk assessment, triage and decision-making skills.
• Ability to provide person-centred advice, support and referrals.
• Strong case documentation, record keeping and information management skills.
• Ability to work collaboratively with government, community services, families, carers and other stakeholders.
• Strong communication, judgement, resilience and ability to manage competing priorities.
• Ability to work within legislation, policy and evidence-based practice.

abrs is Australia’s only charity-owned, not-for-profit recruitment agency, with 100% of our net revenue returned to fund programs that support children, youth, and families.
When you work with abrs, you’re engaging in an ethical recruitment process that directly funds vital programs in the community.

Our Commitment to Reconciliation abrs acknowledges Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the land. We are committed to working respectfully and in partnership with Aboriginal and Torres Strait Islander communities, guided by the principles of self-determination. We support the rights of children to remain connected to family, culture, and Country.

How to Apply To apply, hit “Apply Now” and submit your application
For a confidential discussion about the role, contact Ally at ally@abrs.net.au

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