Quality & Policy Officer – Sydney’s Northern Beaches

• Sydney's Northern Beaches
• Attractive Salary with Salary Packaging
• Aged Care Compliance, Quality, Policy, Audit

Our client is currently recruiting for a Quality Compliance and Policy Officer to support their quality and impact in Sydney's Northern Beaches.

We are proud to partner with a dedicated client, a passionate community-based NFP, we are seeking a Quality and Compliance Lead, who believes in the power of connection. Our client’s mission is to simplify the complex, guiding people toward the services they need to thrive.

They don’t just provide support; they build resilience and community strength. If you are looking for a workplace that lives and breathes its values, you will find your home here. Our client operates with a strict commitment to:

• People & Integrity
• Action & Courage
• Sustainability

This role will involve:

• Developing, reviewing and maintaining organisational policies, procedures and templates to ensure legal compliance and alignment with best practice across aged care, disability and mental health sectors
• Monitoring legislation, regulatory requirements and industry trends, and providing timely, accurate advice to support quality and risk functions
• Managing incident, complaint and feedback systems, including investigation, reporting, correspondence and continuous improvement actions
• Planning and conducting internal audits, supporting external audits, and driving corrective actions to strengthen service quality and risk management
• Partnering with teams to embed quality systems, promote continuous improvement, and ensure policies are practical and understood in day‑to‑day practice

They are looking for candidates with:

• Experience in quality, compliance, policy or governance roles within community services, health, aged care, disability or mental health settings
• Strong policy writing, research and analytical skills, with the ability to translate complex requirements into clear, usable documentation
• Demonstrated experience managing incidents, complaints and audit processes within regulated environments
• Well‑developed stakeholder engagement skills, with the ability to work collaboratively across teams and influence positive change
• A values‑driven approach, with a commitment to safe, person‑centred and rights‑based service delivery

The requirements for this role include:

• Relevant tertiary qualifications in law, policy, auditing, health, human services, social sciences or a related discipline
• Knowledge of, or ability to quickly develop knowledge in, Aged Care Quality Standards, NDIS Practice Standards and Mental Health standards
• High‑level written communication and document management capability, with strong attention to detail
• Advanced Microsoft Office skills and experience using client or quality management systems
• Ability to work autonomously, manage competing priorities and meet regulatory timeframes

Additional Information (if required):

• This is a newly created role reporting to the Manager, Quality & Risk
• Standard working hours fall between 8:00am and 6:00pm, Monday to Friday
• The role works closely with service teams to support continuous improvement and organisational readiness
• Ongoing professional development and performance reviews are built into the role

abrs is Australia’s only charity-owned, not-for-profit recruitment agency, with 100% of our net revenue returned to fund programs that support children, youth, and families.

When you work with abrs, you’re engaging in an ethical recruitment process that directly funds vital programs in the community.

Our Commitment to Reconciliation abrs acknowledges Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the land. We are committed to working respectfully and in partnership with Aboriginal and Torres Strait Islander communities, guided by the principles of self-determination. We support the rights of children to remain connected to family, culture, and Country.

How to Apply To apply, hit “Apply Now” and submit your application

For a confidential discussion about the role, contact Banjeet at bboro@abrs.net.au

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