NDIS Operations Manager (SIL)

• Arncliffe
• Attractive Salary and perks
• NDIS, Supported Independent Living

I am looking to speak with experienced and highly skilled Operation Managers to support my client with operational efficiency in providing ethical NDIS services to the community. The role will be based in Arncliffe, Sydney area.

This is a 12 months Fixed Term Contract with high potential to go permanent

About the organisation:
A growing NDIS provider delivering personalised disability support across Greater Sydney and beyond, focused on empowering participants to build independence and confidence. With a strong emphasis on compassion, quality, and collaboration, the organisation prides itself on tailored service delivery, integrity, and a team-driven approach to achieving meaningful outcomes

What you'll be doing:

• Leading day-to-day operations across NDIS programs including Core Supports and Support Coordination
• Managing and developing Team Leaders and frontline staff to ensure strong service delivery
• Ensuring compliance with NDIS Practice Standards, audits, and participant plans
• Overseeing workforce planning, rostering, and resource allocation
• Driving continuous improvement in operational systems and participant outcomes
• Supporting SIL operations, including understanding rosters of care and service delivery models

To be successful in your role, you will bring:

• Proven experience in operations management within disability, community services, or health
• Strong leadership capability with experience managing diverse teams
• Solid understanding of the NDIS framework and compliance requirements
• Exposure to Supported Independent Living (SIL) environments
• Excellent organisational, communication, and problem-solving skills

Some of the other requirements for this role:

• Current Driver’s Licence and relevant checks (NDIS Worker Screening and Working with Children Check)
• Proficiency in CRM systems (experience with ShiftCare is advantageous)
• Ability to manage documentation, reporting, and compliance records effectively
• Relevant qualifications in Disability, Community Services, or a related field (desirable)

Additional Information (if required):

• Office-based role with a strong focus on collaboration and team leadership
• Opportunity to work in a values-driven organisation supporting participants with diverse needs
• Ideal for a hands-on leader passionate about quality service delivery and operational excellence in the NDIS sector

abrs is Australia’s only charity-owned, not-for-profit recruitment agency, with 100% of our net revenue returned to fund programs that support children, youth, and families.
When you work with abrs, you’re engaging in an ethical recruitment process that directly funds vital programs in the community.

Our Commitment to Reconciliation abrs acknowledges Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the land. We are committed to working respectfully and in partnership with Aboriginal and Torres Strait Islander communities, guided by the principles of self-determination. We support the rights of children to remain connected to family, culture, and Country.

How to Apply To apply, hit “Apply Now” and submit your application
For a confidential discussion about the role, contact Banjeet at bboro@abrs.net.au


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