Helpline Officer – Aged Care & Disability

• Parramatta CBD with WFH flexibility
• Full-time, 6-month engagement with flexible hours between 8am-5pm
• Potential for permanency following the contract period!

abrs is currently partnering with a NSW Government department to recruit an experienced Helpline Consultant for a 6-month on-hire engagement based in Parramatta, with strong potential for permanency following the contract period. This role would suit candidates with skills in crisis response, communication and intake within child protection, aged care, disability or domestic violence.

This role will involve:

• Split your day between phone-based intake and support work, administration, referrals, documentation, and team collaboration
• Supporting vulnerable adults experiencing abuse, neglect, exploitation, or crisis
• Conducting risk assessments and gathering sensitive information via phone
• Liaising with internal teams and external services to coordinate support pathways
• Working within a trauma-informed and person-centred framework

The requirements for this role include:

• Experience in crisis response, intake, safeguarding, within aged care, NDIS or child protection
• Ability to receive and process sensitive information relating to abuse, neglect, and safeguarding concerns in a calm and professional manner
• Ability to manage sensitive and emotionally complex conversations
• Confident with documentation, systems, and professional communication
• Australian Citizen or Permanent Resident

Additional Information:

• $51.81 - 55.73+ super + salary packaging
• 6-month full-time engagement
• 35-hour work week with flexible hours between 8am - 5pm
• Hybrid working arrangement – WFH 5 days per fortnight
• Parramatta office location
• Strong supportive leadership and professional supervision
• Career progression opportunities and potential permanency
• Structured onboarding and clear practice frameworks
• Laptop and phone provided

abrs is Australia’s only charity-owned, not-for-profit recruitment agency, with 100% of our net revenue returned to fund programs that support children, youth, and families.
When you work with abrs, you’re engaging in an ethical recruitment process that directly funds vital programs in the community.

Our Commitment to Reconciliation abrs acknowledges Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the land. We are committed to working respectfully and in partnership with Aboriginal and Torres Strait Islander communities, guided by the principles of self-determination. We support the rights of children to remain connected to family, culture, and Country.

How to Apply To apply, hit “Apply Now” and submit your application
For a confidential discussion about the role, contact Ally at ally@abrs.net.au

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